Telehealth Consultation

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  • Private fee: $65
  • Rebate: $38.75
  • Out of pocket fee: $26.25

Telehealth is now only bulk billed for RMIT staff, RMIT students, concession card holders and children under 16 years of age. Others are very welcome to utilise this efficient service, although will attract a small private fee, which is time based and is approximately $25 out of pocket.

The doctor you are booked in with will call you at the time of your appointment. Please allow up to 30 minutes in case of a medical emergency or delay.

Reception staff will contact you after the consultation to arrange settlement of the account over the phone.

Please provide at least 2 hours notice to cancel or reschedule your appointment to avoid the $20 cancellation fee.

telehealth consultations at medical hub rmit

What is Telehealth?

Put simply, Telehealth is the distribution of healthcare services via phone, video call, or email. This could mean a video consultation or phone conversation with your doctor to demonstrate and discuss the symptoms of any conditions you may be suffering from. Your doctor will then make an assessment of your health and prescribe intervention as necessary in the form of prescription medicine, health advice, or referral to external services.

Currently, Medical Hub @ RMIT are only offering Telehealth consultations over the phone. We do not offer and via video conferencing or email consultations at this time.

What happens during a Telehealth consultation?

All Telehealth consultations take place over the phone. They are similar to a regular phone call you may have with a colleague or friend, but the person on the end of a line is a medical practitioner.

Typically, the conversation will begin by the doctor asking the patient to describe their symptoms or the medical issue they are facing. The doctor will make an assessment over the phone without seeing the patient face to face. This could mean a referral to an external service, a prescription, a referral for pathology, etc.

If the patient’s condition is difficult to diagnose without clinical examination they may be called into the practice for further assessment or referred elsewhere.

How much does a Telehealth consultation cost?

UPDATED: 25/03/20

Telehealth consultations are being bulk billed for anyone with a Medicare card and direct billed for those with Medibank private. Others are charged the rebate, which ensures no out of pocket costs.

What sort of conditions can I discuss over the phone?

There are a wide range of conditions that can be discussed over the phone. At the moment, it is best to discuss a condition that does not require medical examination (e.g. a rash on your arm).

Some common use cases for Telehealth/phone consultations are:

  • Repeat prescriptions
  • Repeat pathology investigations
  • Mental health consultations (not a mental healthcare plan)
  • Medical certificates
  • Discussing results from previous pathology
  • Referrals
  • Management of chronic conditions
  • STI screenings (via referral)
Dr Katie Mellor

This information was verified by 

Dr Katie Mellor