Telehealth Consultation

Telehealth Consultation

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Medicare eligibility for telehealth consultations is now ONLY for patients who have attended a face-to-face consultation with a GP at the Medical Hub @ RMIT in the last 12 months.

Bulk Billed Telehealth is available to those who meet the above criteria AND one of the following:

  • RMIT students,
  • Children aged 15 years and under,

Direct Billing to OSHC insurer is available to those who meet the above criteria AND one of the following:

  • RMIT students with Medibank OSHC Insurance
  • RMIT students with AHM OSHC Insurance
  • RMIT students with Bupa OSHC Insurance

The doctor you are booked in with will call you at the time of your appointment. Please allow up to 30 minutes in case of a medical emergency or delay.

Reception staff will contact you after the consultation to arrange settlement of the account over the phone.

Please provide at least 2 hours’ notice to cancel or reschedule your appointment to avoid the $30-$40 cancellation fee.


TelehealthPractice feeMedicare Rebate*
Short consultation (Level A)$60.00$18.20
Standard Consultation (Level B)$80.00$39.75
Long Consultation (Level C)$115.00$76.95
Extended Consultation (Level D)$150.00$113.30
GP mental health related consultation$115.00$75.80

*Check Telehealth Medicare eligibility

telehealth consultations at medical hub rmit

What is Telehealth?

Put simply, Telehealth is the distribution of healthcare services via phone, video call, or email. This could mean a video consultation or phone conversation with your doctor to demonstrate and discuss the symptoms of any conditions you may be suffering from. Your doctor will then make an assessment of your health and prescribe intervention as necessary in the form of prescription medicine, health advice, or referral to external services.

Currently, Medical Hub @ RMIT is offering Telehealth consultations over the phone and via video conferencing.

What happens during a Telehealth consultation?

All Telehealth consultations take place over the phone or via video call. They are similar to a regular phone call or video call you may have with a colleague or friend, but the person on the end of a line is a medical practitioner.

Typically, the conversation will begin by the doctor asking the patient to describe their symptoms or the medical issue they are facing. The doctor will make an assessment over the phone without seeing the patient face to face. This could mean a referral to an external service, a prescription, a referral for pathology, etc.

If the patient’s condition is difficult to diagnose without clinical examination they may be called into the practice for further assessment or referred elsewhere.

How much does a Telehealth consultation cost?

UPDATED: 11/04/2023

Telehealth consultations are ONLY for patients who have attended the Medical Hub @ RMIT for a face-to-face consultation in the last 12 months. Telehealth consultations are bulk/direct billed for RMIT students and children 15 years. Concession/pension card holders attract a discounted fee. RMIT staff attract a $20 out-of-pocket fee. 

View fees here

What sort of conditions can I discuss over the phone?

There are a wide range of conditions that can be discussed over the phone. At the moment, it is best to discuss a condition that does not require medical examination (e.g. a rash on your arm).

Some common use cases for Telehealth/phone consultations are:

  • Repeat prescriptions
  • Repeat pathology investigations
  • Mental health consultations (not a mental healthcare plan)
  • Medical certificates
  • Discussing results from previous pathology
  • Referrals
  • Management of chronic conditions
  • STI screenings (via referral)